Tell us what you need.

Email support@thelifehub.site. From the app, go to Settings → Help & feedback → Email support@thelifehub.site. The draft that opens already has your app version and device in it. We usually reply within a couple of days.

LifeHub is not a crisis service. If you are thinking about hurting yourself or are in danger, call or text 988 (Canada and the US), or call 911.

Ontario post-secondary students can also call Good2Talk at 1-866-925-5454 for confidential support.

• Check that your iPhone is online. Replies can sometimes take a few minutes.
• If you tapped “Not now” when LifeHub asked about the AI service, your Moji can’t reply yet. It will ask again the next time you talk to it.
• Still stuck? Email us with roughly what time it happened.

Codes can take a minute to arrive and expire after a few minutes. Check your junk folder, then ask for a new code. If you used Apple’s Hide My Email, the code goes to your Apple relay address and is forwarded on to you.

If your Moji can’t hear you, turn on Microphone and Speech Recognition in iPhone Settings → LifeHub.

Choose a voice in LifeHub Settings → Voice & interaction. Your microphone audio is transcribed on your iPhone. For the Moji’s server voice, the reply’s text goes through our server to OpenAI to make the sound; an on-device voice is available as a fallback. The Privacy Policy explains this data flow.

To report or block a person, open their profile and tap ⋯, then Report or Block. To report a message from a person, press and hold it and choose Report message. Blocking prevents messages and hides your profiles from each other.

To report something your Moji said, press and hold the reply and tap Report. This opens an email draft; send it when you are ready. We review reports and aim to act within 24 hours. If an in-app report fails, email us.

Open your profile and tap Delete account at the bottom. This removes your account and its active data; the Privacy Policy explains retained reports, backups, installation statistics and local files. Deleting the app on its own does not delete your account.

Open Settings → Privacy & data → AI replies → Withdraw consent to stop new Moji requests on that device until you agree again. Your lists, calendar and notes still work. In versions that include Friends checks in the permission screen, new social submissions also pause; reading, reporting and blocking remain available. This does not delete earlier conversations. Email us if you need help with consent or deletion.

If your signup failed, try again with a valid email address and make sure the consent box is checked. Signing up twice keeps your original spot. To be taken off the list, email us.

Go to the waitlist

Include the email address on your account, what happened and roughly when. Never send your password, and don’t include health details or anyone else’s private information.